There are 14 Solutions stores across southern Ontario: Whitby, Ottawa, Ajax, Oakville, Mississauga, Toronto, Richmond Hill, Woodbridge, London, Burlington, Newmarket, Cambridge, Barrie, Kitchener. Click here to see the store nearest to you
What are their hours?
Hours of operation vary. Please see our Store Locator for the store nearest you.
How can I make a suggestion for product development?
We plan to expand our presence in Canada in the very near future.
Does Solutions have a charitable program?
At Solutions, we are committed to demonstrating social responsibility and helping to ensure environmental sustainability. That’s why we want to join forces with you to reach our goal of planting a million trees. Click here to learn more.
Currently, we offer delivery service for online orders. However, we are developing plans to deliver purchases made at our stores. Stay tuned for updates on this initiative.
What happens if I find out that a product I purchased is defective after 30 days?
After 30 days, we will offer you a store credit note for the amount paid, provided that the product is still available in our stores. However, if you do not have a receipt, we will offer you a credit note for the lowest recorded price of the item, within a 90 day period.
Does Solutions have a satisfaction guarantee for their customers?
Absolutely! Solutions wants you to be completely satisfied with your purchase. We feel confident that you will love your organizational solution. If not, we will return or exchange the item within 30 days. For more information on our Return Policy,click here.
Orders placed at Solutions are secure and safe. Our Webstore features McAfee Secure and the VeriSign Trust Seal, and our Web servers are equipped with industry standard Secure Sockets Layer (SSL) data encryption technology. This enables anyone using an SSL-compatible browser (such as Internet Explorer, Mozilla Firefox, Opera, Safari, America On-Line or Netscape Navigator) to send and receive data from our server in encrypted form.
When you click on "checkout," our server will automatically transfer you to secure mode, if supported by your browser. Most browsers indicate that you have a secure connection with a closed lock in the status bar, at the bottom of the browser window, or beside the URL bar – at the top of your browser. In all cases, the displayed URL will show https instead of http, the "s" means you are secure and safe to shop on our Webstore.
McAfee is the largest dedicated security company in the world. Nothing says trust better than McAfee SECURE for Web sites. McAfee SECURE helps you avoid damaging security breaches and makes sure your Web infrastructure is as free of vulnerability as it can be. Display the McAfee SECURE trust mark to show customers that you've gone the extra mile to make their shopping experience safer and secure.
The VeriSign Trust™ Seal shows the world that VeriSign has confirmed your identity and that your site has passed the VeriSign malware scan. The biggest companies in the world secure their Web sites with VeriSign and inspire confidence by showing the VeriSign seal. Now any Web site can build trust, credibility and loyalty online, with the VeriSign seal.
What steps does Solutions take to keep my credit card information safe and secure?
The security of your personal information is just as important to us as it is to you. We will protect your personal information with appropriate safeguards and security measures. Under their contracts with us, all of our Service Providers are required to maintain your confidentiality and may not use your information for any unauthorized purpose. If we are required to provide information, by law, we take the necessary steps to verify the authenticity of the lawful authority requesting the information, and we disclose only the information that is legally required. We review our procedures and security measures regularly to ensure that they are properly administered and remain effective and appropriate for the sensitivity of the information.
Solutions has implemented state-of-the-art security measures, in order to protect you against loss or unauthorized use of customer information that is in its possession, notably information concerning your credit card. Solutions store servers use the latest information-transmission technology (Secure Socket Layers, or SSL), which render its transmission highly secure. In addition, Solutions’ servers are protected by firewall technology. Solutions also ensures its hardware is always state-of-the-art, in order to allow you to perform secure transactions on the site, at any time. However, no security mechanism is perfect, so you must be aware that your are always at some level of risk, and that personal information transmitted to Solutions may be disclosed without any fault on the part of Solutions, and without your consent. Solutions declines all responsibility regarding forwarded confidential information, except in case of negligence on the part of Solutions —Your Organized Living Store. For your security, note that no credit card information is stored on Solutions’ servers. If you are concerned about confidentiality related to the use of your credit card, on the Internet, Solutions invites you to submit your order by telephone, and to speak to a Solutions representative by calling 1-866-599-5100.
We ship anywhere in Canada. Sorry, we currently do not ship to addresses outside of Canada, including the United States.
Who Do You Ship With?
How long does it take to receive orders? Orders are processed and shipped within 48 hours, provided that inventory is on hand. UPS provides the following guidelines for delivery times: • Local Area and GTA – 1 day • Regional – 1 to 3 days • National – 2 to 5 days
How will I know which day to expect the delivery?
You will be notified by e-mail, with a tracking number, when your order has been shipped from our warehouse. With this number, you can login to the UPS website at www.ups.ca and track your order from our warehouse to delivery at your door. Because it is difficult to predict the exact date of delivery, there should be someone available during regular business hours -- at the recipient's address – to receive the parcel. In the event that no one is there to receive the package, UPS will leave you a notice, indicating that they attempted to deliver your order. The notice will provide you with further instructions and delivery options.
How do I determine my shipping charges?
When you have chosen your merchandise, choose the "Check Out" tab and enter your personal mailing information. The cost related to your address will be displayed, along witjh your order. Shipping charges are based on the regular retail price of all items, before tax.
How Are Shipping Rates Calculated?
We believe in rewarding our best customers by giving them more discounts and offers. That’s why we use Flat Rate Shipping, instead of charging you by the size and weight of your package, like our competitors do! We do this to offer our customers the most enjoyable shopping experience possible.
We never charge extra fees unless the item you order exceeds regular weight/dimensions. If this happens, we will notify you before charges are made to your credit card.
Am I able to send an item as a gift to someone else?
Yes, you can easily send a gift to someone. Simply fill in the address of the person receiving the gift in the shipping information section. Only you will be contacted if there are any problems with the order. Make sure that the person receiving the gift knows that a parcel is being shipped. They will have to sign for it once it arrives. These instructions also apply to orders where the billing address and shipping address are not the same.
Who can I call regarding my online order?
If you would like to inquire about your online order, please do not hesitate to contact us by e-mail or you can call us at 1-866-599-5100, and one of our representatives will be happy to assist you. Please remember to have your order number ready.
What is the standard size of a drawer (for kitchen, closet, bathroom)?
There are no "standard" drawer sizes. Drawer sizes vary based on the age of a building, or on whether the space was redesigned or renovated. As a result, it is very important to measure a drawer before making a purchase. If possible, take the drawer, a template of the drawer (parchment paper works well), or a drawing of the inside of the drawer – along with its measurements – to any Solutions store. We can help you to find a drawer organizer that best suits your needs.
What type of storage do you offer for under the bed?
Solutions offers storage units that fit in spaces up to 6” high.
Can products be transferred between stores?
Yes, we would be pleased to transfer products to a store near you, within 1-2 weeks.
Can your under the sink slider be mounted, so that the half shelf is positioned in reverse?
Yes, it can. However, the “opening” would be positioned to the back of the cupboard, which would not impede the operation of the slider.
Do you have to use the grid to mount the Schulte® garage hooks?
No, the Schulte® hooks can also be used on a slat wall, or they can just be mounted directly onto the wall. Hardware is included.
Are your water bottles and food containers BPA free?
Yes, all Solutions food and beverage containers are BPA free.
Where do your products come from?
We continuously source unique and innovative products from around the world, including Canada, the United States, Europe and Asia.
Do you install closet systems purchased at your stores?
No, we do not offer installation services. However, our closet systems are so easy to install, we believe you can do it yourself.
Do I need to have a designer design my closet?
We would be pleased to design the closet of your dreams with our 3D closet designing system. Just bring in your measurements and we’ll take it from there.
Do you sell closet doors? If so, what sizes do you offer?
At present, we do not sell closet doors.
Will I need an appointment to have my closet designed?
Appointments are not necessary; however, we recommend that you call us in advance, to ensure that one of our staff members will be available to help with your request. To find the store nearest you, click here.
Can we design and order closet systems online?
Currently, our closet design system is only available in store.
If I order a closet system in your store, can it be shipped to my house?
At present, we do not offer delivery service. However, our modular closet system is very compact and easy to transport.
Do I have to pay for your closet design service?
Absolutely not. Our staff would be pleased to help you design your closet, free of charge. To start, click here to download and print a copy of our closet planner, and then take the completed planner to any of our stores.This will ensure you have everything you need to have your closet designed.
Can we give you our closet dimensions by phone or e-mail?
Although we would be pleased to accept your dimensions by phone or e-mail, we recommend that you download our Closet Planning PDF, to ensure that you will have everything you need to plan your closet.
Do you have anything that will fit my sloped wall?
Definitely. We can design storage to fit almost anywhere. Just bring us the dimensions of the area you wish to organize and we can provide you with a 3D image of your newly designed space. This will include all prices and a list of required parts.
How long does it take to design a closet?
There is no standard time. This service depends on several variables - including size and your individual requirements.
Are there closet installation instructions available on the website?
Click here for a step by step guide to installing your closet.
What colours are your closet systems available in?
Our wire metal closet system is available in white and nickel, and our shelving system –including our boxes – is available in white, espresso, maple and cherry.
What sizes and styles do you offer for closets?
Sizes and styles are customized to meet your individual needs.
Does the closet system need to be mounted on studs?
No, studs are not required. For more information on how to install our closets, please download our Closet Installation Guide
Is there a computer in store where I can design my own closet?
Yes, all Solutions stores are equipped with a computer that will help you to design your closet.
Our sliders come in a variety of sizes. To learn more, click here.
What sizes of cutlery trays do you carry?
Solutions carries a variety of fixed and expandable cutlery trays. We offer “cut to size” cutlery and utility trays. For hard to fit drawers, we offer modular trays or drawer dividers to suit your individual needs.
Do you have any chrome spice sliders?
While we do not carry sliders that are specifically designed for spices, we do carry a wide variety of sliders that can be used for this purpose.
Do you carry corner cabinet lazy Susans?
We do not carry hard mounted Lazy Susans; however, we do offer many solutions for these units, such as tiered shelving, wire racking and portable turn tables.
Are two-tiered sliding organizers with individually moving parts available in your stores?
Yes, Solutions offers a wide selection of sliders with shelves that move independently. Click here to see what we currently have available.
Are there sliding organizers that mount on each side of the cupboard, versus the bottom?
Currently, we only offer sliders that mount to the bottom of cupboards. Nevertheless, we are always on the lookout for new and innovative solutions, to meet your needs.
Can I take this on the plane? What are the allowable dimensions for carry on baggage?
Size restrictions vary between airlines. However, all bags carried at Solutions fall within the acceptable requirements. Solutions also carries a wide variety of bottles and containers for transporting toiletries, which falls within the guidelines.
If I need a large quantity of packaging for my wedding, how long would it take for them to arrive at a selected store? When would they need to be ordered?
Many of our items are available locally and can be shipped within a short period of time. However, some items are imported from overseas and, therefore, can take several months to arrive. We recommend that you speak with our store staff regarding the particular item you need.
Solutions - Your Organized Living Store, is a Canadian Retailer specializing in Storage and Organization products for the home and office. Shop at our 14 stores in Ontario or through our new online "Webstore". Each store offers a huge selection of innovative 'Solutions' for consumers broken down into the following departments:kitchen, closet, bathroom, travel, packaging, garage, home office, laundry, closet systems, shelving, collections, storage, trash and hooks. In addition to innovative products and friendly service, Solutions offers a free in-store Custom Closet Design service.