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FAQ

We accept returns within 30 days. Click here to learn more.

Currently, gift cards are only available for purchase in our stores. However, we are working to make this feature available online.

Merchandise credits can only be redeemed in our stores.

At present, coupons are valid in-store only. However, later this year, you will have the option to redeem them on our website.

Yes, you can return your online purchases to any Solutions - Your Organized Living Store. Click here to review our return policy.

We are pleased to announce that you can create a Wishlist on our website. Located at the top right corner, select Wishlist. You will need to create an account or if you already have an account log in.

Yes. Paypal is accepted at our web store.

Absolutely, provided that product is available for order at our webstore.

Yes, a shipping fee is charged. The amount is dependant on your order.

Online orders are subject to shipping charges; however, you may return purchases made online to any Solutions - Your Organized Living Store near you without incurring restocking fees or additional shipping charges.

Currently, we offer a good selection of our products online. However, we have an even wider selection of products is available in our stores.

There are 13 Solutions stores across southern Ontario: Ottawa, Ajax, Oakville, Mississauga, Toronto, Richmond Hill, Woodbridge, Burlington, Newmarket, Cambridge, Barrie, Kitchener, and North York. We will be opening our newest store in London in 2016. Click here to see the store nearest to you.

Hours of operation vary. Please see our Store Locator for the store nearest you.

Send your product development suggestion(s) to buyingdept@solutions-stores.ca, with your contact information and detailed suggestion.

If you are a member of the media, please contact our Marketing Department at marketing@solutions-stores.ca.

Our locations are currently in southern Ontario. We plan to expand our presence across Canada in the very near future. to see the store nearest to you.

At Solutions, we are committed to demonstrating social responsibility and helping to ensure environmental sustainability. That’s why we want to join forces with you to reach our goal of planting a million trees. Click here to learn more.

In our stores, we accept all major credit cards, as well as debit cards, cash, and gift cards. Online, we accept all major credit cards and Paypal.

At Solutions, we want you to be satisfied with your purchase - both online and in our stores. Click here to review our return policy.

At Solutions, we want to provide the most outstanding customer service possible, both online and in our stores. Please contact us or call us toll-free at 1-866-599-5100.

We send different coupons through our newsletters every week. Sign up to receive newsletters to receive them weekly. Coupons can also be found in our flyers, which we frequently distribute in the stores. They can also be found on our website, under , and on our Facebook page.

Through the year we create flyers for our different sales and promotions. All flyers when created are available online and when printed versions are made they are distributed to our stores.

Solutions first opened in Whitby, Ontario in 1999. Since then, we have added more locations across Ontario—including our web store—plus a Head Office and Distribution Centre in Mississauga, Ontario.

We currently offer delivery service for online orders. We will soon be offering customers the option to order online and pick-up from our stores.

After 30 days, we will offer you a store credit note for the amount paid, provided that the product is still available in our stores. However, if you do not have a receipt, we will offer you a credit note for the lowest recorded price of the item, within a 90 day period.

Absolutely! Solutions want you to be completely satisfied with your purchase. We feel confident that you will love your organizational solution. If not, we will return or exchange the item within 30 days. For more information on our Return Policy, click here.

Click here for updates on new store openings.

If necessary, Solutions will inform you of recalled products through our website.

At Solutions, we offer incentives to our customers on a regular basis. Sign up to receive updates on Solutions unique and innovative products, plus special offers to help save you money.

Although this feature is not currently available, stay tuned for future website developments.

Although Solutions does not currently offer a gift registry program, we are making continuous improvements to serve you better. Check back often for developments.

We distribute promotional catalogues every month in our stores. Sign up to receive notifications on new promotions.

Please call or visit the store nearest you to look for items of interest.

Solutions is a privately held company and does not have plans to become a franchisor, licensor or consultant in storage and organization.

Solutions has 13 store locations across Ontario, plus our webstore. We will be opening a few more stores in 2016. For more information, click here.

With plans for continued growth, Solutions plans to open stores in major Canadian cities. Check back often for updates.

If you have a passion for organization, and would like the opportunity to work for a growing Canadian company, please visit our Career section to learn how you can apply to join our team.

The security of your personal information is just as important to us as it is to you. We will protect your personal information with appropriate safeguards and security measures. Under their contracts with us, all of our Service Providers are required to maintain your confidentiality and may not use your information for any unauthorized purpose. If we are required to provide information, by law, we take the necessary steps to verify the authenticity of the lawful authority requesting the information, and we disclose only the information that is legally required. We review our procedures and security measures regularly to ensure that they are properly administered and remain effective and appropriate for the sensitivity of the information.

Solutions has implemented state-of-the-art security measures, in order to protect you against loss or unauthorized use of customer information that is in its possession, notably information concerning your credit card. Solutions store servers use the latest information-transmission technology (Secure Socket Layers, or SSL), which render its transmission highly secure. In addition, Solutions’ servers are protected by firewall technology. Solutions also ensures its hardware is always state-of-the-art, in order to allow you to perform secure transactions on the site, at any time. However, no security mechanism is perfect, so you must be aware that you are always at some level of risk, and that personal information transmitted to Solutions may be disclosed without any fault on the part of Solutions, and without your consent. Solutions declines all responsibility regarding forwarded confidential information, except in case of negligence on the part of Solutions —Your Organized Living Store. For your security, note that no credit card information is stored on Solutions’ servers. If you are concerned about confidentiality related to the use of your credit card, on the Internet, Solutions invites you to submit your order by telephone, and to speak to a Solutions representative by calling 1-866-599-5100.

We ship anywhere in Canada. We are working to make shipping available to customers in the United States. For other countries, please contact us to find out if we are able to ship to your location.

We use Canada Post, UPS, and Fedex.

Orders are processed and shipped within 48 hours, provided that inventory is on hand. Canada Post and UPS provides the following guidelines for delivery times:

  • Local Area and GTA – 1 day
  • Regional – 1 to 3 days
  • National – 2 to 5 days

You will be notified by e-mail, with a tracking number, when your order has been shipped from our warehouse. With this number, you can login to either Canada Post or UPS and track your order from our warehouse to delivery at your door. Because it is difficult to predict the exact date of delivery, there should be someone available during regular business hours -- at the recipient's address – to receive the parcel. In the event that no one is there to receive the package, UPS will leave you a notice, indicating that they attempted to deliver your order. The notice will provide you with further instructions and delivery options.

When you have chosen your merchandise, choose the "Check Out" tab and enter your personal mailing information. The cost related to your address will be displayed, along with your order. Shipping charges are based on the regular retail price of all items, before tax.

When you provide your postal code on the shopping cart checkout page, you will receive a shipping rate quote based on the items in your cart and the product packaging dimensions and weight.

Although we make every effort to ensure these quotes are accurate, we reserve the right to refuse orders with major discrepancies between Canada Post's and/or UPS shipping quote and our actual shipping cost. We never charge extra fees unless the item you order exceeds regular weight/dimensions. If this happens, we will notify you before charges are made to your credit card.

Yes, you can easily send a gift to someone. Simply fill in the address of the person receiving the gift in the shipping information section. Only you will be contacted if there are any problems with the order. Make sure that the person receiving the gift knows that a parcel is being shipped. They will have to sign for it once it arrives. These instructions also apply to orders where the billing address and shipping address are not the same.

If you would like to inquire about your online order, please do not hesitate to contact us by e-mail or you can call us at 1-866-599-5100, and one of our representatives will be happy to assist you. Please remember to have your order number ready.

Please read our detailed shipping and return policy.

Yes, we do. Simply visit any of our store locations and our staff would be pleased to assist you. To find the location nearest you click here.

No, your gift card never expires. Feel free to take your time and shop around whenever you want.

Yes, gift cards can be used at any of our store locations.

Yes our gift cards are reloadable at any store location.

Currently, gift cards are only available for purchase in our stores.

Unfortunately, we will not be able to replace the lost or stolen gift card. Please call 1-866-599-5100 for more information.

No, Solutions will not charge any non-use fees on gift cards that show an available balance.

We will be happy to replace your damaged gift card as long as the card number and balance can be verified. This can be done at any of our Store locations.

Yes, simply return the merchandise, along with your original receipt, to any Solutions retail location, and we will issue you a store merchandise credit note.

We would be happy to refund your gift card purchase, as long as you have the original receipt and you are in possession of the actual gift card.

There are no "standard" drawer sizes. Drawer sizes vary based on the age of a building, or on whether the space was redesigned or renovated. As a result, it is very important to measure a drawer before making a purchase. If possible, either take the drawer itself, or a template of the drawer (parchment paper works well), or a drawing of the inside of the drawer – along with its measurements – to any Solutions - Your Organized Living store. We can help you to find a drawer organizer that best suits your needs.

Solutions - Your Organized Living Store offers storage units that fit in spaces up to 6” high.

Yes, we would be pleased to transfer products to a store near you, within 1-2 weeks.

Yes, it can. However, the “opening” would be positioned to the back of the cupboard, which would not impede the operation of the slider.

No, the Schulte® hooks can also be used on a slat wall, or they can just be mounted directly onto the wall. Hardware is included.

Yes, all Solutions - Your Organized Living Store food and beverage containers are BPA free.

We continuously source unique and innovative products from around the world, including Canada, the United States, Europe and Asia.

Yes we are happy to provide installation services at an additional charge for customers across the Greater Toronto Area.

We would be pleased to design the closet of your dreams with our 3D closet designing system in any of our store location. Just bring in your measurements and we’ll take it from there.

We also provide an in-home closet design service click here for more information.

At present, we do not sell closet doors.

At present, we do not offer delivery service, except when you purchase installation services. However, our modular closet system is very compact and easy to transport.

Although we would be pleased to accept your dimensions by phone or e-mail, we recommend that you download our Closet Planning Guide, to ensure that you will have everything you need to plan your closet.

Definitely. We can design storage to fit almost anywhere. Just bring us the dimensions of the area you wish to organize and we can provide you with a 3D image of your newly designed space. This will include all prices and a list of required parts.

There is no standard time. This service depends on several variables - including size and your individual requirements.

Click here for a step by step guide to installing your closet.

Our wire metal closet system is available in white and nickel, and our shelving system –including our boxes – is available in white, driftwood, cypress and chocolate-pear.

Sizes and styles are customized to meet your individual needs.

No, studs are not required. For more information on how to install our closets, please download our Closet Installation Guide.

Yes, all Solutions stores are equipped with a computer that will help you to design your closet.

Our sliders come in a variety of sizes. To learn more, click here.

Solutions - Your Organized Living Store carries a variety of fixed and expandable cutlery trays which are also offered “cut to size”. For hard-to-fit drawers, we offer modular trays or drawer dividers to suit your individual needs.

While we do not carry sliders that are specifically designed for spices, we do carry a wide variety of sliders that can be used for this purpose.

We do not carry hard mounted Lazy Susans; however, we do offer many solutions for these units, such as tiered shelving, wire racking, and portable turn tables.

Yes, Solutions - Your Organized Living Store offers a wide selection of sliders with shelves that move independently. Click here to see what we currently have available.

Currently, we only offer sliders that mount to the bottom of cupboards. Nevertheless, we are always on the lookout for new and innovative solutions, to meet your needs.

Our stainless steel, aluminum and plastic shower caddies will not rust, as long as they are maintained and the exterior coating does not chip.

We carry a variety of shower rods that are available in selected stores and online.

Size restrictions vary between airlines. However, all bags carried at Solutions fall within the acceptable requirements. Solutions also carries a wide variety of bottles and containers for transporting toiletries, which falls within the guidelines.

Many of our items are available locally and can be shipped within a short period of time. However, some items are imported from overseas and, therefore, can take several months to arrive. We recommend that you speak with our store staff regarding the particular item you need.

Standards vary by municipalities. Therefore, we recommend that you check with your local municipality office, before making your purchase.

We carry liners for several of our trash bins. For the others, there are a variety of commercially sold bags available on the market.

Although we do not carry removable garbage pails, we would be pleased to order them at your request.

Our hooks fit securely over standard interior doors which are generally 1¾” or 2” deep (4.44 cm - 5.08 cm). Solutions - Your Organized Living Store also offers a selection of adjustable hooks that will fit thicker doors.

We are very proud of the quality of shelving we carry. Ours is heavy and durable grade of material, designed to last for a very long time.

Each shelf is capable of holding up to 200lbs. (90.71 kg).

Yes, assembly instructions are available in each our stores.

Most of our file organizers are available in letter size only. However, some can be used for both legal and letter size folders, depending on how the file folders are placed in within the organizers.